![]() * (menu bar) Help > Troubleshooting Information * "3-bar" menu button > "?" button > Troubleshooting Information Pause while Firefox finishes its cleanup, then rename permissions.sqlite to something like permissions-old.sqlite (renaming instead of deleting allows you to reverse this change if you decide you want to do that). Leaving that window open, switch back to Firefox and Exit, either: This should launch a new window listing various files and folders in Windows Explorer. In the first table on the page, click the "Show Folder" button. type or paste about:support in the address bar and press Enter.(menu bar) Help > Troubleshooting Information."3-bar" menu button > "?" button > Troubleshooting Information. ![]() Open your current Firefox settings (AKA Firefox profile) folder using either This will remove site-specific permissions such as which sites are allowed/blocked from displaying popups or setting cookies, and also which sites can install software and which can access troubleshooting information. You could try renaming it to force Firefox to regenerate it. Hmm, you weren't able to authorize this site to collect troubleshooting information? I wonder whether your permissions database is corrupted.
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